Björn Frank, Partner

Specialist areas include customer-centric strategies and market development concepts and methods for financial services providers. Focus: retail and private banking and savings banks. Björn Frank has over 20 years of experience as a project leader and steering committee member in the financial services industry. Previous positions: with Quelle Schickedanz AG & Co. and as director of market research at IMR Institute for Marketing Research GmbH. 

Ulrike Mihm, Partner 

Specialist areas include market and potential analyses and growth and market-entry strategies. Focus: (direct) banks, savings banks and insurers, with over 20 years of industry experience. Previous positions: director partner for marketing at a finance portal and leading roles with a trading group.

Hendrik Pelckmann, Principal

Specialist areas include multichannel management, advisory and marketing channels, in particular in call centres and online banking. Focus: savings banks, retail banking and private banking, with over 20 years of industry experience. Previous positions: head of product management at BfG Bank AG (later SEB Bank), managing director at SEBdirect, head of customer segment management for 'premium retail customers' at HypoVereinsbank/UniCredit and later head of products and marketing in the private banking division. 

Dr Klaus Schüler, Principal

Specialist areas include market-development, growth and earnings strategies, marketing channel optimisation and management, organisational restructuring and implementation of regulatory requirements. Focus: retail banking, private banking, direct banks and building societies, with over 20 years of industry experience. Previous positions: business consultant with KPMG Consulting and the MSR Consulting Group, sales role with Stadtsparkasse Köln. Since 2000: independent research fellow in portfolio management and sales at Paderborn University.