Björn Frank, Partner

Specialist areas include customer-centric strategies and market development concepts and methods for financial services providers. Focus: retail and private banking and savings banks. Björn Frank has over 20 years of experience as a project leader and steering committee member in the financial services industry. Previous positions: with Quelle Schickedanz AG & Co. and as director of market research at IMR Institute for Marketing Research GmbH. 

Ulf Lipphardt, Partner

Specialist areas include growth and earnings strategies, sales channel development and management, organisational restructuring and implementation, and business development. Focus: Genossenschaftliche FinanzGruppe and insurance with over 17 years of consulting and industry experience. Previous positions: head of business development, managing director of sales and service companies in the insurance industry and consultant with KPMG Consulting/BearingPoint. Ulf Lipphardt has an MBA from Edinburgh Business School. 

Ulrike Mihm, Partner 

Specialist areas include market and potential analyses and growth and market-entry strategies. Focus: (direct) banks, savings banks and insurers, with over 20 years of industry experience. Previous positions: director partner for marketing at a finance portal and leading roles with a trading group.

Hendrik Pelckmann, Principal

Specialist areas include multichannel management, advisory and marketing channels, in particular in call centres and online banking. Focus: savings banks, retail banking and private banking, with over 20 years of industry experience. Previous positions: head of product management at BfG Bank AG (later SEB Bank), managing director at SEBdirect, head of customer segment management for 'premium retail customers' at HypoVereinsbank/UniCredit and later head of products and marketing in the private banking division. 

Dr Klaus Schüler, Principal

Specialist areas include market-development, growth and earnings strategies, marketing channel optimisation and management, organisational restructuring and implementation of regulatory requirements. Focus: retail banking, private banking, direct banks and building societies, with over 20 years of industry experience. Previous positions: business consultant with KPMG Consulting and the MSR Consulting Group, sales role with Stadtsparkasse Köln. Since 2000: independent research fellow in portfolio management and sales at Paderborn University.